My Red LightSpeed

My Red LightSpeed

July 27, 2009

Countdown to National

Counting down the days until the NCRA Annual Convention in Washington, D.C.!

Fellow LightSpeeders and potential LS addicts, I'm looking forward to meeting you. Stop by the Stenovations booth at the vendor exposition and say hi.

July 24, 2009

NCRA Annual Convention

The National Court Reporters Association Annual Convention is August 6-9 in Washington, D.C.

I'll be at the Stenovations booth with hopefully the redesigned LS keyboard. Come by and say hello to Johnny Jackson, owner of Stenovations, Carmen Santone, Corey (sorry, Corey, I don't know your last name!) and me. I look forward to meeting my fellow LightSpeed addicts in person.

July 13, 2009

ACRA conference in Sandestin, FL

Hello, LightSpeeders!

I will be in beautiful Sandestin, Florida at the Sandestin Golf & Beach Resort for the Alabama Court Reporters Association Annual Convention Thursday, June 16 - Sunday, June 19.

I hope to see you there!

Greta Duckett

July 6, 2009

LightSpeeders:

Here is the information I've gathered for the service contract for your LightSpeed.
FYI, please keep your contact information current with Stenovations so that when they send out notices of contracts, etc., you will be sure to receive them.

Stenovations is allowing every LS user (who purchased the writer new from Stenovations) to buy in to the service contract for $300, IF you buy the contract within 30 days of receiving notice of the contract.

The support contract for one year is $300. You must buy the contract within 30 days of the receipt of the email which was sent out (assuming you've had your writer the full year).

If you buy a support contract outside of the year, it is $300 plus a $200 penalty, for $500.

If you have had your writer less than a year, the contract will be available at the one-year anniversary for $300. You will be sent notice from Stenovations. You will have 30 days to purchase the contract at $300. If you do not purchase the contract and decide later to purchase it, it will be $300, plus a penalty of $200, for $500. If you then re-up the contract after the next year, it is $300.

If you have bought your LightSpeed used from someone other than Stenovations, your first support contract will be $300 plus the $200 penalty, for $500, then $300/year after that.

The contract covers defective parts, software upgrades, tech support. It does not cover damage caused due to misuse, etc.

Loaners: Loaners, based upon availability, will be sent out if repairs cannot be done within 48 hours of receiving writer.

They are mulling the per-call support suggestion.

You do not have to be on an active support contract to use the trade-in option on the "next generation" of LightSpeed. You do have to be the original purchaser to use this trade-in option. The current redesign of the key overlay (from individual hard keys to a rubber-like overlay) is not a new generation.